Orders will be processed and delivered Monday - Friday, 9.00am – 5.00pm (excluding Public Holidays). Orders placed after 2.00pm will be considered next business day order. Please allow 5-8 business days for delivery to outside Jakarta. Delivery schedule may vary during online sales period.
We apologize, currently we are unable to process and ship orders to destinations outside of Indonesia.
Unfortunately, we do not ship orders to any P.O Boxes.
Unfortunately this option is not available as we only accept confirmed payment before we proceed to process any orders.
For security and fraud prevention purpose, we do not allow change of address once an order is confirmed and captured. Kindly cancel the order before the order is processed and proceed to make a new order.
At the moment, we only offer delivery service. All online purchases will be delivered to your address within 3-5 working days.
We do not offer samples without placing an order. You will receive complimentary samples with all orders made on shop.cledepeau-beaute.co.id.
We accept Visa, Mastercard, Bank Transfer.
While Clé de Peau Beauté Indonesia follows a strict quality control procedure, all items sold on shop.cledepeau-beaute.co.id are non-returnable or non-refundable.
Only damaged and wrongly delivered items will be accepted. Customer is required to report the damaged or wrong delivered items within 24 hours upon receipt. Photo of the items and receipt should be emailed to firstname.lastname@example.org Once verified, Clé de Peau Beauté Indonesia will contact customer on return procedure. The customer will receive a delivery notice of the replacement item within 7 working days. Product(s) must be returned in its original condition and all gifts that came along with the purchase must also be returned unopened. Please note that the exchange refers to purchase made at shop.cledepeau-beaute.co.id ONLY and exchange of online purchases cannot be done at any Clé de Peau Beauté boutiques or counters.